I’m a mod on /r/ruby and it’s got 80,000 subscribers. I like to think it’s not “beyond moderation”. We have fairly aggressive rules (around tone and impact) and

I’m a mod on /r/ruby and it’s got 80,000 subscribers. I like to think it’s not “beyond moderation”. We have fairly aggressive rules (around tone and impact) and very high standards and I would say most of the time the community meets or exceeds those standards I think there are limits but I also don’t feel that most platforms have hit them or really even tried. Most platforms that would benefit from a stronger sense of community typically do the bare minimum to not run afoul of laws (in terms of paid moderation). Even the ones with strong volunteer mods (like Reddit) are known for underinvesting in mod tools, that’s the source of the recent protests. > one bad reply to ruin your day On /r/ruby we have two kinds of problems that bubble up intentional and unintentional. The majority of slights are unintentional and when called out are very apologetic and seek to make things right. For the intentional abusers, there’s the ban. I think of it less like building a wall and more like flattening the curve. If you can stop the cascade of frustration (where one pissed off user leads to another…) then it pays off dividends, even if you can’t catch 100% of the cases. Anyway. Thanks for the opportunity for a chat. I love thinking about this stuff.