Email isn't the problem, you are. Your mental model is wrong. Email is not a to do list unless you make it one. Amen! I have a colleague who complains that sh

Email isn't the problem, you are. Your mental model is wrong. Email is not a to do list unless you make it one. Amen! I have a colleague who complains that she gets about 100 emails a day, all from people asking her to do things. She happens to be the only person in the entire company who has this problem. She also happens to be the only person in the entire company who treats every single email as if it's urgent and needs an immediate response, and who responds to every request by doing everything in her power to do whatever it is the person asked about for them, rather than (where appropriate) just offering some basic advice to get them pointed in the right direction. Meaning she's the only person in the entire company who has actively cultivated a situation where she's the first one anyone thinks to ask for help, and they ask her for help without bothering to try too hard to solve the problem on their own.