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When you say “Zoom customers decide … whether to share customer content with Zoom”… Can you elaborate on whether this is opt-out or opt-in? Does a new user who

by tailspin2019 3y ago

When you say “Zoom customers decide … whether to share customer content with Zoom”… Can you elaborate on whether this is opt-out or opt-in? Does a new user who starts to use Zoom today have this turned on by default? Usually when companies say things like “customers decide” it can gloss over a lot of detail like hidden settings that default to “on” or other potentially misleading / dark patterns. Given the obvious interest in the finite details being discussed in this thread, and your legal background, it would be good to hear a bit more of a comprehensive response if you can provide it.

aparnabzoom 3y ago
Hi there - this is opt in. A new user starting to use Zoom today does not have this turned on by default.
- deleted 3y ago
  [deleted]
- tailspin2019 3y ago
  Thanks for participating in the discussion here, it’s helpful. Clause 10.4 in your terms seems to grant you rights to do pretty much anything with “Customer Content” (including the AI training specifically being talked about). So I’m still a bit confused because regardless of any opt in mechanism in your product, these usage terms don’t seem to be predicated on the user having done anything to opt in other than ostensibly agreeing to your terms of service? In other words, as a Zoom user who has deliberately NOT opted in to anything, I still don’t have a lot of confidence in the rights being granted to you via your standard terms over my content. The wording of the terms imply that you don’t actually need me to opt in for you to have these rights over my data?
  - aparnabzoom 3y ago
    Thanks for your question - we have clarified our position in this blog. We do not use video, audio and chat content to train our AI models without customer consent. Please read more here https://blog.zoom.us/zooms-term-service-ai/ https://blog.zoom.us/zooms-term-service-ai/
    - rexreed 3y ago
      Do you have a public, published trustworthy AI framework that you use to guide your AI projects? Something like https://www.cognilytica.com/trustworthy-ai-workshop/ https://www.cognilytica.com/trustworthy-ai-workshop/ ? Would be good to see what decisions and processes you follow to guide your AI efforts, how you work with suppliers and partners, consent and disclosure policies, and how you communicate internally and externally.
    - j45 3y ago
      Hello Thanks for commenting directly. As we know, ‘do not’ does not mean will not in the future. Also can screenshots be added clearly outlining all the settings that will opt out and remain opt it? As you might know, Zoom sometimes auto opts in on new or updated features.
    - chaps 3y ago
      Because I use Linux, I can't make any local changes until I log into a meeting. For example, I can only change my display name after joining a meeting. Ignoring the laughable lack of Linux support for a moment... will I need to log into a meeting so that I can open up my settings to opt out of this? If so, this is an unacceptable situation as I need to watch criminal court hearings and do not want to risk violating state law that bans the recording of criminal hearings.
    - webmink 3y ago
      It's great that you are engaging and writing about this, many thanks. While your blog is interesting, it doesn't change the impact of the Terms of Service as currently written. They seem to give you the freedom to train your current and future AI/ML capabilities using any Customer Content (10.4), and your terms apparently have your users warrant that doing so will not infringe any rights (10.6). Perhaps your terms of use should reflect your current practices rather than leaving scope for those practices to vary without users realising? Will you be changing them following all this feedback?
      - michael_adams12 3y ago
        Following up on this point, we’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence models without your consent. You can see that now clearly stated in our blog: https://blog.zoom.us/zooms-term-service-ai/ https://blog.zoom.us/zooms-term-service-ai/

aparnabzoom 3y ago

Hi there - this is opt in. A new user starting to use Zoom today does not have this turned on by default.

deleted 3y ago
[deleted]
tailspin2019 3y ago
Thanks for participating in the discussion here, it’s helpful. Clause 10.4 in your terms seems to grant you rights to do pretty much anything with “Customer Content” (including the AI training specifically being talked about). So I’m still a bit confused because regardless of any opt in mechanism in your product, these usage terms don’t seem to be predicated on the user having done anything to opt in other than ostensibly agreeing to your terms of service? In other words, as a Zoom user who has deliberately NOT opted in to anything, I still don’t have a lot of confidence in the rights being granted to you via your standard terms over my content. The wording of the terms imply that you don’t actually need me to opt in for you to have these rights over my data?
- aparnabzoom 3y ago
  Thanks for your question - we have clarified our position in this blog. We do not use video, audio and chat content to train our AI models without customer consent. Please read more here https://blog.zoom.us/zooms-term-service-ai/ https://blog.zoom.us/zooms-term-service-ai/
  - rexreed 3y ago
    Do you have a public, published trustworthy AI framework that you use to guide your AI projects? Something like https://www.cognilytica.com/trustworthy-ai-workshop/ https://www.cognilytica.com/trustworthy-ai-workshop/ ? Would be good to see what decisions and processes you follow to guide your AI efforts, how you work with suppliers and partners, consent and disclosure policies, and how you communicate internally and externally.
  - j45 3y ago
    Hello Thanks for commenting directly. As we know, ‘do not’ does not mean will not in the future. Also can screenshots be added clearly outlining all the settings that will opt out and remain opt it? As you might know, Zoom sometimes auto opts in on new or updated features.
  - chaps 3y ago
    Because I use Linux, I can't make any local changes until I log into a meeting. For example, I can only change my display name after joining a meeting. Ignoring the laughable lack of Linux support for a moment... will I need to log into a meeting so that I can open up my settings to opt out of this? If so, this is an unacceptable situation as I need to watch criminal court hearings and do not want to risk violating state law that bans the recording of criminal hearings.
  - webmink 3y ago
    It's great that you are engaging and writing about this, many thanks. While your blog is interesting, it doesn't change the impact of the Terms of Service as currently written. They seem to give you the freedom to train your current and future AI/ML capabilities using any Customer Content (10.4), and your terms apparently have your users warrant that doing so will not infringe any rights (10.6). Perhaps your terms of use should reflect your current practices rather than leaving scope for those practices to vary without users realising? Will you be changing them following all this feedback?
    - michael_adams12 3y ago
      Following up on this point, we’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence models without your consent. You can see that now clearly stated in our blog: https://blog.zoom.us/zooms-term-service-ai/ https://blog.zoom.us/zooms-term-service-ai/