Maybe you've heard of "competition"? I'd add here that "tracking numbers" on your package are now standard. Who did that first? Why did the others follow? Air

Maybe you've heard of "competition"? I'd add here that "tracking numbers" on your package are now standard. Who did that first? Why did the others follow? Airlines compete on price and availability, not service. "We won't lose your luggage" isn't a big advertising claim. Unfortunately.