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The primary value it delivers is to give the customer direct access to that information, without going through the airline in any way. That delivers no value w
by danaris 3y ago
The primary value it delivers is to give the customer direct access to that information, without going through the airline in any way.
That delivers no value whatsoever to the airline, so there's no reason they would do it.
- AlbertCory 3y agoMaybe you've heard of "competition"? I'd add here that "tracking numbers" on your package are now standard. Who did that first? Why did the others follow? Airlines compete on price and availability, not service. "We won't lose your luggage" isn't a big advertising claim. Unfortunately.