Fedex and UPS do weird stuff when there is an exception. My company made a mistake - we shipped a bunch of midsize laser printers to some new offices. They shi

Fedex and UPS do weird stuff when there is an exception. My company made a mistake - we shipped a bunch of midsize laser printers to some new offices. They ship with a small onboarding kit (instructions and a small network “puck” that VPNs the devices to a specific network). With this particular model, which is new to us, that kit pushed the weight of the box to 76 lbs, 9 oz. The limit is 75lbs. So we got an exception notice that it’s overweight and cannot be delivered as a result, so we can pay for return shipping or pick it up. Fine. Our bad, we’ll just rent a truck and pick them up. Turns out… when something is big to ship, they are shipped to be held in Texas, 3,000 miles away.