Happened to me with a game I had preordered (Wing Commander 3, showing my age here). Thinking back, I figure it's a case of "One of the workers there wants to t

Happened to me with a game I had preordered (Wing Commander 3, showing my age here). Thinking back, I figure it's a case of "One of the workers there wants to take it home himself instead", as it was supposed to arrive the last day of shops being open before Christmas. I was told "it's not here". I went into the back to look for it myself, found it, then I was told "OK, but now I can't sell it to you, because you went into the back without permission". I said OK, I already paid for it last week, here's the fiscal receipt, and walked off. These things happen. The problems occur when a system is incapable of self-correcting.