3 ms·
So in the end, the customer finds that she is expendable. It's just so much easier to shift the blame, and it's not like anybody actually makes friends through
by jacknobody 3y ago
So in the end, the customer finds that she is expendable. It's just so much easier to shift the blame, and it's not like anybody actually makes friends through good service in this anonymous world.
With no penalty for a low rate of failure, and insufficient incentive for people to be kind, failures like this are unavoidable.
- bemusedthrow75 3y agoOne of the most striking understanding gaps in the modern world is that consumers still willingly believe they aren't interchangeable, despite all the evidence to the contrary.