> The claim number was indeed the same as the tag that had been attached to her bag – but the check-in agent had attached the wrong tag. This one was for anothe

> The claim number was indeed the same as the tag that had been attached to her bag – but the check-in agent had attached the wrong tag. This one was for another passenger, who was traveling from Baltimore to Chicago only. That meant the bag had been taken off the plane at O’Hare and sent straight to the reclaim belt, instead of being loaded onto the Denver flight. This is the reason I always supervise the check in agent very carefully when checking luggage, and always insist on both photographing the tag actually placed on my bag, and also affixing those little extra code tags to two opposing ends of my bag and making sure they are firmly attached.