I admire the persistence. I recently had to recover a bag that arrived at the destination without the passenger (a family member had a medical emergency in the

I admire the persistence. I recently had to recover a bag that arrived at the destination without the passenger (a family member had a medical emergency in the airport at the gate). The normal customer service channels told me they couldn't help without the tag number of the checked bag, which we didn't have. I called the destination airport, which was very small, directly. It was late at night local time. They transferred me to security, where someone on duty heard the explanation and after some very basic proof the airport fedexed it back to me. It was very satisfying. I'm sure some protocols weren't followed to get the bag back, but we were very grateful.