I usually despise airline service, but on my recent vacation, one of our checked bags got left behind at a connecting airport. I was ready to have a ruined vaca

I usually despise airline service, but on my recent vacation, one of our checked bags got left behind at a connecting airport. I was ready to have a ruined vacation, but the baggage clerk was extremely nice and professional. She found our bag, got our address and had it delivered the next morning before I was done with breakfast. We got some extra miles added to our account too. Now it would have been better if they hadn't misplaced our bag, but shit happens, and how you deal with it is a sign of how competent your systems are.