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Key detail: > In fact, they were right – sort of. The claim number was indeed the same as the tag that had been attached to her bag – but the check-in agent ha
by julienchastang 3y ago
Key detail:
> In fact, they were right – sort of. The claim number was indeed the same as the tag that had been attached to her bag – but the check-in agent had attached the wrong tag. This one was for another passenger, who was traveling from Baltimore to Chicago only. That meant the bag had been taken off the plane at O’Hare and sent straight to the reclaim belt, instead of being loaded onto the Denver flight.
That reminds me of a story when my father and I were traveling in Hawaii many years ago (~1985) where we were given the wrong boarding pass from a different traveler and apparently only one so one of us could not board the plane. We went back to the ticket desk to protest, but the agent would not help us. We then marched back to the plane and the guy checking boarding passes said, "OK, I'll let you folks through".
- bombcar 3y agoI overheard the passengers next to me at the desk - as they walked away the guy said “wait this is the wrong ticket” - turned out there were TWO people on the flight with almost identical names - I think middle initial was different.
- TheJoeMan 3y agoI don’t want to sound like a victim blamer, but not reading that the bag is “checked through” to the final destination seems to be part of the problem
- selestify 3y agoIn my experience, they only inform you if you need to pick up your luggage in between. Otherwise, you can assume you pick up at the final destination. You can ask for additional confirmation if you want, but the onus to double check shouldn’t be on the customer.