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The individual service rep may not be lying, but the company is. They intentionally put someone in front of the customer without the correct information and wit
by ydlr 3y ago
The individual service rep may not be lying, but the company is. They intentionally put someone in front of the customer without the correct information and without the ability to find it so that they will have no option but to follow a script without any regard to whether the words they are saying are true.
- ghaff 3y agoThe company is "lying" in the sense that their computer system has the wrong information caused by a human error. And you can certainly argue that this should have been special cased sooner rather than later. (On the other hand, like it or not, I assume that a lost piece of luggage is also written off as unfindable well before mountains are moved to try to find this item which is apparently out of the computer system's knowing. I've certainly experienced something similar with deliveries from time to time.)