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I once had a package delivered to a small local post office. App said it arrived there, and the next day I went to pick it up. The guy there couldn't find it an
by lqet 3y ago
I once had a package delivered to a small local post office. App said it arrived there, and the next day I went to pick it up. The guy there couldn't find it and did not allow me to search the pile of packages myself, because "he had a system for ordering them", and it was impossible that my package was in there.
When I called customer support, they were overly supportive and outraged. It was very suspicious and obviously feigned. The guy there said that he would contact the post office immediately and get back to me! No worries! My package would turn up soon, it was clear that it was delivered to the post office! He could understand my frustration and would get to the bottom of this! Etc.
Nothing happened. A few days later I had an idea and went to the post office again. The same guy was there, remembering my case. He still insisted that the package never arrived there. Nobody from customer support or package tracking had ever contacted him, and the package wasn't even marked as missing. When I asked him to check if he had placed it in his "system" not based on my name, but on the name of the sender, he condescendingly laughed it off. But sure enough, that was exactly what happened.
- throwaway2990 3y agoI ordered some stuff off Amazon many years ago, it never arrived. Contacted Amazon and they replaced my order. It arrived in about 1 week. 7 months later the original order arrived, box was beaten to hell. Dropped, torn, retaped multiple times. Everything inside was intact and undamaged.
- deleted 3y ago[deleted]
- cbozeman 3y agoThat's actually an amazing story. I ordered some things some year ago, maybe 5-7 years ago now, and they never arrived. Amazon said they did, and they didn't reimburse me at all. I was pretty frustrated for quite some time about that, especially given my Amazon account goes back to 1996. I did get invited to Vine about five months ago though, so I guess I can forgive them that $50 worth of stuff, given all the things I've ordered from Vine thus far.
- throwaway2990 3y agoI’ve only had to contact Amazon support twice in 20 years (my account is from 2003) both times they resolved the issue. But I’ve had friends who had terrible experiences with their support. I just thought it was funny the package eventually showed up. I was very confused when it arrived.
- OfSanguineFire 3y agoI get the impression that post office staff quickly become jaded from being nagged about packages, especially by elderly people. After all, the elderly don’t have to work, so they can come to the post office every day and ask insistently for packages they know are on the way, but haven’t yet arrived. So, by the time you went there with your problem, any last bit of good customer service had been burnt out of the clerk.
- warent 3y agoHopefully you're not saying this as an excuse or justification for runaway hubris and just awful customer support.
- OfSanguineFire 3y agoI’m saying it as a force of nature that one just has to deal with. I’ve observed it in many post offices across many countries.
- nullc 3y agoAll we can hope to do is to understand. When someone deals day in and day out with abusive customers who are sure of things that are just flat wrong it has a predictable effect on the persons handling of legitimate cases. It's not good, it's not just, but it's understandable. Armed with that understanding we can at least try to self-help by making ourselves look as little like the bad customers as we can. Should we have to? Not according to how things should be. But how things should be isn't what counts in the world, how things are is what matters. And at the end of the day-- do you want your package or not?
- MichaelZuo 3y agoGrinning and bearing abusive customers is not the default state of the world, there are societies where abusive customers are not tolerated at all and thus very rare.
- 3y ago
- gonehome 3y agoDid he at least apologize after that? Sometimes being embarrassed like that can turn a person nice, but sometimes not. Hopefully in the future he gives you less of a problem.
- lqet 3y agoYes, he seemed ashamed and offered a (thin) apology.