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> Fedex wouldn't deliver the boxes to my room for free (which I'd paid for, since I'd put my room number on the address form when shipping) Ship a package to a

> Fedex wouldn't deliver the boxes to my room for free (which I'd paid for, since I'd put my room number on the address form when shipping) Ship a package to a specific apartment number and there's a 50/50 chance Fedex, UPS or any of the others will deliver it to the front desk / mailroom instead of to the door of that apartment.

jprete 3y ago
For what it’s worth, delivering to the mailroom is typical for NYC doorman residential buildings and probably elsewhere in large buildings. But those buildings also usually have a trolley and will loan it to you for free.
- mcpackieh 3y ago
  Yeah, I'm surprised the hotel wouldn't let you use the trolley yourself, every hotel I've ever been in has those trolleys available for any guest to use themselves. Maybe they had unionized bell hops and this policy was to protect their work? Really bizarre that they wouldn't do the work themselves for a heavy tip though.
paulryanrogers 3y ago
If FedEx cannot guarantee they can do it then it shouldn't be advertised. Instead they should warn customers at the time of purchase when they won't be able to, or where there is additional cost. Everything else is false advertising.
- dec0dedab0de 3y ago
  So you expect them to keep track of the rules for every building in the world and dynamically adjust at the time of shipment? Sure, they could do this for buildings they have shipped to within x amount of days, and therefore know the policy. However, that would then leak information to those buildings out to potential thieves.
  - paulryanrogers 3y ago
    Yes, I expect they can manage a boolean per building and a notice to users when that's marked. Thieves likely already know building delivery policies.
  - pavel_lishin 3y ago
    > So you expect them to keep track of the rules for every building in the world and dynamically adjust at the time of shipment? Yeah, this sounds technically possible but wildly impractical. Which means they shouldn't advertise a capability they know they don't have.
    - dec0dedab0de 3y ago
      I don't think that letting you put a room or apartment number is the same thing as advertising that they will deliver to the door. By that same logic it would be false advertising to allow you to list a person's name, but not individually hand out packages to the correct people.
      - gunapologist99 3y ago
        It's all the same company; Fedex accepted it for shipment in my state but charged me less than half of what they already knew they'd charge for me to pick it up. In fact, when I said I'd rather just have it returned to sender, they said they'd charge me for that, too (and actually more than the original shipment.) > by that same logic it would be false advertising to allow you to list a person's name, but not individually hand out packages to the correct people That's literally what you're paying for if you're shipping to an individual and not a company.
  - gunapologist99 3y ago
    They knew the rules, because they'd set the rules and they were shipping to themselves. The hotel and the on-site FedEx office both confirmed they had an agreement where FedEx would deliver 'last mile'.
gunapologist99 3y ago
In this case, however, FedEx was the "mailroom", so it can insert itself as a middleman into the convention center shipping. The hotel and the on-site FedEx office (which was really rude to me) both confirmed they had an agreement where FedEx would deliver 'last mile' (probably literally).

jprete 3y ago

For what it’s worth, delivering to the mailroom is typical for NYC doorman residential buildings and probably elsewhere in large buildings. But those buildings also usually have a trolley and will loan it to you for free.

mcpackieh 3y ago
Yeah, I'm surprised the hotel wouldn't let you use the trolley yourself, every hotel I've ever been in has those trolleys available for any guest to use themselves. Maybe they had unionized bell hops and this policy was to protect their work? Really bizarre that they wouldn't do the work themselves for a heavy tip though.

paulryanrogers 3y ago

If FedEx cannot guarantee they can do it then it shouldn't be advertised. Instead they should warn customers at the time of purchase when they won't be able to, or where there is additional cost. Everything else is false advertising.

dec0dedab0de 3y ago
So you expect them to keep track of the rules for every building in the world and dynamically adjust at the time of shipment? Sure, they could do this for buildings they have shipped to within x amount of days, and therefore know the policy. However, that would then leak information to those buildings out to potential thieves.
- paulryanrogers 3y ago
  Yes, I expect they can manage a boolean per building and a notice to users when that's marked. Thieves likely already know building delivery policies.
- pavel_lishin 3y ago
  > So you expect them to keep track of the rules for every building in the world and dynamically adjust at the time of shipment? Yeah, this sounds technically possible but wildly impractical. Which means they shouldn't advertise a capability they know they don't have.
  - dec0dedab0de 3y ago
    I don't think that letting you put a room or apartment number is the same thing as advertising that they will deliver to the door. By that same logic it would be false advertising to allow you to list a person's name, but not individually hand out packages to the correct people.
    - gunapologist99 3y ago
      It's all the same company; Fedex accepted it for shipment in my state but charged me less than half of what they already knew they'd charge for me to pick it up. In fact, when I said I'd rather just have it returned to sender, they said they'd charge me for that, too (and actually more than the original shipment.) > by that same logic it would be false advertising to allow you to list a person's name, but not individually hand out packages to the correct people That's literally what you're paying for if you're shipping to an individual and not a company.
- gunapologist99 3y ago
  They knew the rules, because they'd set the rules and they were shipping to themselves. The hotel and the on-site FedEx office both confirmed they had an agreement where FedEx would deliver 'last mile'.

gunapologist99 3y ago

In this case, however, FedEx was the "mailroom", so it can insert itself as a middleman into the convention center shipping. The hotel and the on-site FedEx office (which was really rude to me) both confirmed they had an agreement where FedEx would deliver 'last mile' (probably literally).