People should extend this to tech; I don't understand why anyone would e.g. use Google for a business email account. Who do you call and yell at when something

People should extend this to tech; I don't understand why anyone would e.g. use Google for a business email account. Who do you call and yell at when something breaks? Pay a smaller company for this. Don't actually yell of course, in my case you beg for forgiveness and get pleasantly surprised, like the time when my dad accidentally deleted LITERALLY ALL OF HIS LAW FIRM EMAIL, and I had no idea what I could do. Provider was able to roll back the server a day for a whopping 15 bucks.