The government is making the railway actively hostile now, now they directly control large parts of it. That includes lying to deny Delay Repay claims and accus

The government is making the railway actively hostile now, now they directly control large parts of it. That includes lying to deny Delay Repay claims and accusing people of fraud claims. (Ditto refunds for abandoned journeys) This shouldn’t put anyone off, quite the opposite. Be prepared to push for what you’re entitled to. If you need any assistance then http://railforums.co.uk http://railforums.co.uk is full of experts willing to help. (Btw some train operators have 15 minutes as the minimum delay (eg Avanti))