From the outside, their backend tech has loopholes they don’t notice that bleed money for them. I had a pair of modest-sized accounts with them that I didn’t u

From the outside, their backend tech has loopholes they don’t notice that bleed money for them. I had a pair of modest-sized accounts with them that I didn’t use much. I kept them at $3000 to avoid hitting monthly minimums and paying fees. My mortgage then got sold to them and linked to the two accounts. This qualified me to have no monthly minimums. I drained some of the money back to my main bank accounts elsewhere. I refinanced the mortgage; then I had no mortgage with them anymore. Yet I then received paper statements for years and years, for a pair of accounts with $0 and $0.05, paying no minimum balance fees before I finally bothered to close them. I didn’t mind (“bank error in your favor!”), but I wasn’t impressed by whoever coded that up. Perhaps there was a good reason they left the loophole, but it didn’t seem a well designed system if so…