As one of the people who calls with information like that, I would love to go to all sms. However, there are still a lot of people who never check their text me

As one of the people who calls with information like that, I would love to go to all sms. However, there are still a lot of people who never check their text messages. I've started asking all the customers if it's ok to text instead of call, and probably a third of them say not to text. These do tend to be older people.