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I think he's saying "ignore what your users say, pay attention to what they do." User testing is seeing what they do, listening to suggestions on a forum is lis
by defunkt 18y ago
I think he's saying "ignore what your users say, pay attention to what they do." User testing is seeing what they do, listening to suggestions on a forum is listening to what they say.
- neilk 18y agoIt's a mix. You can try out what they say if it seems like a good idea to you. But the only test is whether it changes user behavior or drives signups or whatever.