Well I ordered mine through the DB app (big mistake) on the 4th of July. I have neither received the ticket nor have they deducted any money from my account (st

Well I ordered mine through the DB app (big mistake) on the 4th of July. I have neither received the ticket nor have they deducted any money from my account (status in the portal is "open"/"unpayed"). I got an email stating there are slight delays and someone would contact me soon on the 4th. Have called the hotline a couple of times since, with stated waiting times of 10h, 8h, no lines available message and they hangup etc. Finally reached someone at the end of July and they told me there's nothing they can do, I should write an email and they gave me an address. Sent an email, haven't heard from them since. So basically I had no ticket for the first month, don't have one as of now. From my understanding, if I'd take the train and gotten checked it would be ok in July (they stated in the delay email that the email is proof of contract and the people doing checks are instructed accordingly and to accept it until end of July). However, I've already read stories that people still had to pay the 7 Euro administrative fee for not bringing a ticket (but having one in theory, so not the full 60 euro penalty). For my upcoming train trips in August I will simply buy a ticket and ask for a refund once my ticket is finally valid. The only other option would be to take the train and risk a nice argument about having a valid contract but no ticket. Simply ridiculous. I could go to a train station with an office and see if I can get it sorted there but I'd need to take the train to get there (only a small station where I live). Also a stupid waste of time. So far the most amazing business process I have experienced in my life :P Should have just bought the ticket elsewhere (locally, deutschlandticket.de etc.) but no stupid me wanted to have everything in one app and didn't really expect the official app to cause any problems.