It doesn't have to be this way though. This sounds to me like a huge gap in communication and on-boarding process, which indirectly is a cultural problem, its n

It doesn't have to be this way though. This sounds to me like a huge gap in communication and on-boarding process, which indirectly is a cultural problem, its not a remote work problem. You can solve this, and many organizations have. It does mean re-thinking expectations around onboarding and the role of mentorship in the company though