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I own a business. What you propose isn’t really a option. People leave a voicemail, telling me to call them back. Even if I do so right away I almost always ge
by Auracle 3y ago
I own a business. What you propose isn’t really a option. People leave a voicemail, telling me to call them back. Even if I do so right away I almost always get voicemail. Even calling back 10 minutes later and then 30 results in…voicemail. If I leave them a message or text to call me back again the universe often chances it to be when I’m in the bathroom or driving.
It’s infuriating.
- psd1 3y agoI can't speak for your customer base but, personally, I despise being called. 95% of calls from businesses are announcements rather than conversations. There is zero need to interrupt me in real-time to tell me my car is ready; it is not going to make me come any quicker. SMS is far less invasive.
- jjtheblunt 3y agototally agree: asynchronous messaging fits the idea of maintaining momentum, for me anyway, and for most folks i know for decades.
- BenjiWiebe 3y agoAs one of the people who calls with information like that, I would love to go to all sms. However, there are still a lot of people who never check their text messages. I've started asking all the customers if it's ok to text instead of call, and probably a third of them say not to text. These do tend to be older people.
- Auracle 3y agoI'm a photographer, and I largely agree. It can be annoying dealing with people who send short replies or who don't fully respond to whatever you emailed them though, so there is that. It's incredibly awkward sending a question twice in a row.