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PayPal has horrendous customer service even compared to the worst credit card processor. For example, if you have somebody dispute a charge with a CC processor,
by ahoyhere 15y ago
PayPal has horrendous customer service even compared to the worst credit card processor. For example, if you have somebody dispute a charge with a CC processor, you have a chance to refute. Not so much with PayPal.
In fact, they might order the allegedly scammed buyer to simply destroy the thing you sold them instead of letting you refund the money and take it as a return:
http://www.cbsnews.com/8301-501465_162-57352136-501465/paypal-makes-ebay-customer-destroy-$2500-violin-seller-left-empty-handed/ http://www.cbsnews.com/8301-501465_162-57352136-501465/paypa...
Here's something else. When we were planning on setting up PayPal payments to integrate with our app, we went thru the process blah de blah, upgraded our account to Web Payments Pro III or whatever, and suddenly… we weren't able to access our money any more. They decided to hold 30% of all our revenue for 90 days. Forever.
Not just via this new mechanism. But every dollar that passed through our account.
This was after years and years of happily using PayPal and having hundreds of thousands of dollars pass through the account without incident or customer complaint.
Meanwhile when we were a brand new LLC without a credit record to our name, we had no problem getting set up with real "big boy" credit card processing, merchant account, etc., all of which deposits daily. No 30-day holds.
More importantly, if there ever were an issue, these companies have clear, firm policies, and great phone support. I loathe Auth.net for all kinds of reasons, but if you call them, they actually help you. There's none of this "No, I cannot discuss it, and no, you cannot talk to anyone else" crap that PayPal loooooves to pull.
So, while PayPal would like you to think that they actually offer better service, that their hands are tied, that it's somehow not due to them being total capricious assholes… that's just one big stinking lie.