Google's lack of support can be really scary. I've had situations in at least three different areas where something went wrong with their automated tools and I

Google's lack of support can be really scary. I've had situations in at least three different areas where something went wrong with their automated tools and I lost access to a service[1], and every time it was completely impossible to get a person to look at the problem. I still use their stuff for small projects because a lot of the tools are hard to replace for free. But that icicle feeling when you realize that something you're relying on is broken, you can't easily switch away and people want to know what's wrong and the answer is there's nothing you can do to fix it ... it's stuck with me. [1] Google Group disappeared entirely for a couple of days; AdSense upgrade failed partway through; attempt to switch primary and secondary domains on Google Apps resulted in a month of downtime ...