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It's an aside, but I no longer do business with anyone that doesn't offer appropriate contact methods for the products/services they provide. It's now the seco
by brador 15y ago
It's an aside, but I no longer do business with anyone that doesn't offer appropriate contact methods for the products/services they provide. It's now the second thing I check after price and the primary reason I refuse to use Google products but "go large" on Amazon products.
Thinking is: "If I have a problem, can I get help?". If I can find a solution to that question in a few clicks, kaching, you get my CC details and we're good to go, else, x.
Customer service is not a cost center, if done well, it's the best marketing/PR channel you can get and it pays off massively in the longer term.
- doctorosdeck 15y agoThe one place lacking with customer support for Amazon is Amazon FPS. I actually had to completly abandon my integration because the support wasn't there. The only way to get support was via an outsourced forumn and responses would take days if one was ever recieved at all. Response times like that make it way to risky to use for payments.