The IRS gets a lot of flak (including by me), often well deserved, but it is great to see a federal agency in the U.S. actual making seemingly real progress on

The IRS gets a lot of flak (including by me), often well deserved, but it is great to see a federal agency in the U.S. actual making seemingly real progress on digitization and trying to improve the customer experience, especially in light of the dogged lobbying against them by groups like Intuit and HR Block.