Actually, it doesn't. It says "most IT guys are not capable of all the tasks that the higher-ups would like them to perform." - in other words, could the higher

Actually, it doesn't. It says "most IT guys are not capable of all the tasks that the higher-ups would like them to perform." - in other words, could the higher-ups possibly wish that IT would support anything from fax machines to cloud to hardware troubleshooting to all mobile platforms to e-mail to app programming to POTS to website design; after all, "it's all computers, right?" (not uncommon AFAIK). Well, good luck trying to hunt all those rabbits; of course there will always be some skillset lacking.