If your state allows small claims court, then file an action. This is typically pretty easy. Small claims court is your friend. Apple can tell you all day long

If your state allows small claims court, then file an action. This is typically pretty easy. Small claims court is your friend. Apple can tell you all day long there is nothing to do, but it will cost them a lawyer to act respond to your small claims filing. EVERYONE should file a small claims action whenever you suffer a loss and someone says "there is nothing we can do." And please, post what happens.