5 ms·
My issue with this is that the CS rep reframed what is essentially theft--assuming it's a straight up error on Apple's part--to the tune of hundreds of dollars
by deltarholamda 3y ago
My issue with this is that the CS rep reframed what is essentially theft--assuming it's a straight up error on Apple's part--to the tune of hundreds of dollars as "frustrating," and then suggesting that oh yeah, "it's frustrating to me too".
This is handling on the part of the rep, and it's not "frustrating," it's infuriating.
To take the example to the extreme, imagine if you get a call from a cop who tells you that your child has been killed, and they say "I know it's terrible, but it's terrible for me too, I had to call you about your dead kid."
Even if it's broadly accurate that it is "frustrating", the CS rep will go home that night not short a few hundred dollars because a giant multinational corporation just... took it.
- arp242 3y agoI think I'd rather be locked out of my Apple account and lose access to some stuff than be stuck in a job where I have to powerlessly tell people that this has happened to them every day. I get where you're coming from. But in the end we're all powerless "cogs in the machine" with much of our autonomy stripped by, ehm, who even? Apple Management? Some Apple engineer who wrote this? The Algorithm (which may or may not be comprehensible and may or may not be able to explain its decisions)? Someone/thing else? I feel we need think about this on a higher level than just "customer X was kicked in the teeth" and even "customers regularly get kicked in the teeth".