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Apple telling someone that their account has been disabled due to fraudulent patterns and then asking them to create a new Apple ID is another level of incompet
by tuwtuwtuwtuw 3y ago
Apple telling someone that their account has been disabled due to fraudulent patterns and then asking them to create a new Apple ID is another level of incompetence from that organization.
- gregoriol 3y agoI don't see a better way to get flagged again as fraudulent pattern
- wmf 3y agoWhat specifically is wrong here? What should Apple have done instead?
- dralley 3y agoCreating new Apple IDs with the same contact info seems like it would be "potentially fraudulent behavior"
- tuwtuwtuwtuw 3y agoUhhh... there are 2 options: * There is some kind of fraud performed by the guy. Telling the guy/fraudster to create a new Apple ID account makes no sense. Are you going to tell the bank robber to try again using another method when the first attempt fail? * There is no fraud involved. Then the flag on the account should be removed.
- wmf 3y agoScammers already know to create new accounts so telling them that isn't giving up anything.
- tuwtuwtuwtuw 3y agoRight, so it makes perfect sense that Apple support recommends a scammer workarounds for apple fraud detection. Makes sense.
- bob-09 3y agoThey should have recognized this is a serious issue for their customer and done something to address the cause of the issue. Instead they're saying "don't change the behavior that caused you to lose the account, just open another account and cross your fingers you don't lose that one too."
- FireBeyond 3y ago"And make sure to re-buy all the apps you had before quickly, before we find this new account!"
- tolmasky 3y agoSomething that doesn't also potentially destroy: 1. All your emails if you use iCloud for your email, and thus potentially locking you out of any other sites that use email as a 2-factor-auth. 2. All your backups on iCloud. 3. All your data on iCloud. 4. Every single login you have where you used sign-in-with-Apple. 5. Every app on your phone that you have a paid subscription for. 6. The fallback login mechanism on any of your Macs where you used iCloud as the login fallback. The list goes on. They ask you to tie your life to iCloud. They tell you to make backups on iCloud. According to the reddit thread, this can happen if there was a fraudulent charge made with a credit card associated with the account... Not even done on the account. So then all of your data disappears? Is that enough wrong here?
- Matheus28 3y agoIndeed. Either the customer is fraudulent and you don’t want them again, or they banned a legitimate customer and should restore access.