A company could come up with a more understandable (and more actionable) explanation by running some what-if scenarios. Make small tweaks to the input to the ne

A company could come up with a more understandable (and more actionable) explanation by running some what-if scenarios. Make small tweaks to the input to the neural net until the net stops rejecting the account, then tell the customer how those inputs differ from their actual data. For example, if tweaking the input to remove 5% of the chargebacks and the account passes you tell the customer their account was suspended for having too high a chargeback rate.