4 ms·
Having dealt with HMRC myself in topics from auth letters to paying vat every quarter... I'm not sure they exist* * They probably do exist, as I got hold of so
by melx 3y ago
Having dealt with HMRC myself in topics from auth letters to paying vat every quarter... I'm not sure they exist*
* They probably do exist, as I got hold of someone on their helpline after 4 weeks of trying. That I got something else than I enquired about is another matter.
- dnh44 3y agoI’ve had to speak to HMRC quite a lot in the past couple years regarding VAT and PAYE issues and I almost always get through to a knowledgable and helpful person. The waiting time on hold seems to have gone up since covid though. The last few times I’ve called the wait has been between 30 minutes and an hour when before covid the wait was normally less than five minutes. I did once speak to someone that was quite hostile and unhelpful but after I finished the call I immediately called back and the person who picked up the phone was much more helpful. However whenever I’ve had to call for personal matters it’s been a bit more hit and miss.
- dazc 3y agoLast time I had to contact HMRC involved a 5 hour wait in the call queue. However, the person who eventually answered was extremely helpful and understanding. Even gave a personal email address in case I needed to follow up.
- tonyedgecombe 3y agoThe last time I needed to contact them I wrote a letter. I got a reply about a year later but the issue was resolved.