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> This is enshittification: Surpluses are first directed to users; then, once they're locked in, surpluses go to suppliers; then once they're locked in, the sur
by sturza 3y ago
> This is enshittification: Surpluses are first directed to users; then, once they're locked in, surpluses go to suppliers; then once they're locked in, the surplus is handed to shareholders and the platform becomes a useless pile of shit
- memefrog 3y ago[flagged]
- vasco 3y agoIts getting a bit boring to hear the same one word dismissal for everything over the last year. When HN learns a new word you really have to be patient.
- m463 3y agoI don't know, the word was backed up by an explanation that made sense to me.
- 39 3y agoAnd its hardly a new word.
- mlyle 3y ago> When HN learns a new word you really have to be patient. The "new word" has been coined because there's just not so much cheap money around, and there's been a whole lot of companies that have been pressured to monetize in ways that may not be good for everyone's long term. The word's in the zeitgeist because the phenomenon it is describing is running rampant.
- smca 3y ago(I work at Stripe) I'd like Stripe to be available for as broad a set of users as possible. Just think about our high-level business model: we charge a fee per transaction for our services. Closing an account without cause does not make financial sense, so we don't do it. If we were solely optimized for profit then we'd ideally want to accept as many businesses' transactions as we could, right? So that leaves three reasons why we might not: regulatory compliance (money laundering or fraud), risk management (high rate of chargebacks or credit risk), or a violation of our restricted businesses agreement (get rich quick schemes, counterfeit goods, etc). I have no idea what OP's business is or what they're selling, these things are typically left out of HN posts about Stripe for good reason. They're generally looking to overturn decisions we've made. We do of course make mistakes (and fix those rapidly) but you should consider why we would take action contrary to our business model—the answer is normally one of the three above.
- sturza 3y agoIf you had to choose where to put resources between high volume enterprise and low volume SMBs, you’d choose the former.
- smca 3y agoWhy would we not want "low volume" SMBs? Many of the SMBs on our platform grow to be much larger businesses. Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thing and an unwise financial decision for another. That's why you can sign up as a small business on stripe.com today whereas on other platforms you need to talk to their sales team (and be generating serious revenue) before getting close.
- friendzis 3y ago> Why would we not want "low volume" SMBs? Because your costs are inversely proportional to business size.
- sturza 3y ago> Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thing and an unwise financial decision for another. So Stripe would sacrifice enterprise high volume customers because they hope/speculate that low volume SMBs will one day be big, if they'd need to choose where to direct resources? I highly doubt it.
- true_religion 3y agoThis all sounds like a false dilemma. Why do they need to choose between either one?
- sturza 3y agoFrom the OP: https://www.sitejabber.com/reviews/stripe.com https://www.sitejabber.com/reviews/stripe.com. I don't think big orgs post comments.