For a few reasons. First, it's not always "small claims." In the case of our charity fundraising at Christmas, we had collected $20,000 for those kids. That m

For a few reasons. First, it's not always "small claims." In the case of our charity fundraising at Christmas, we had collected $20,000 for those kids. That means real court, with real lawyers, and going up against PayPal's legal department. They will file motion after motion after motion and bankrupt your legal fund. And really, public airing of corporate bad deeds is extremely effective. After we publicly shamed PayPal for keeping fees on charity donations they forced us to refund, they were embarrassed enough to donate $20,000 to 200 needy families. Traditional court is not where individuals really have power.