Because the drivers can't be held accountable. Drivers can do all of that and restaurants can't fire them. Users can't just order from places that do better de

Because the drivers can't be held accountable. Drivers can do all of that and restaurants can't fire them. Users can't just order from places that do better delivery. And drivers simply don't give a fuck. There's only profit in quantity. They know quality is so bad that the only way they can get a tip is if they hold service hostage. So they do. And they do all the dumb shit like sitting on food for tens of minutes so they can "optimize" their deliveries. The services don't give a fuck either. They don't make the food or deliver the food. If you don't like the food or the delivery, that's other people's problems, not theirs. The service worked as advertised. You were able to order food from a place that doesn't do delivery, pay for it, and get it delivered. And at the end of the day, the one who gets fucked the most is the customer. They get tepid food over an hour after they order for prices two to three times what they would pay if they were at the restaurant.