4 ms·

Unfortunately, its impossible to get the email of a real singular person at Account Review to interact with, let alone get them on the phone, or even fly there

by tibbon 15y ago

Unfortunately, its impossible to get the email of a real singular person at Account Review to interact with, let alone get them on the phone, or even fly there to meet them in person. Sounds absurd, but if I had to buy a $200 plane ticket to get $20K unfrozen, I'd do it. Instead, they just stonewall you, keep the fees, hold your money and provide no way for you to make things right.

conradfr 15y ago
I am a former PayPal Resolution CSR and I was always making request for the fees to be refunded and it was usually accepted. It was ridiculous to the point that account was suspended because of a negative balance due to fees. I have heard of people coming to the call center with baseball bat to get their money, so paying a place ticket is not that stupid :)
- tibbon 15y ago
  Any tips to how to actually deal with Paypal when something goes "bad" on your account (frozen, 21-day holds put on it, etc, etc) and you really need to talk to a human and get real resolution?
  - conradfr 15y ago
    I must say we were trained to give the best service. Now resolution cases can be hard to figure out for an agent (especially as no one is assigned to an account, so it's random at each call). Now, as in a lot of companies, you can try to be an asshole, call again and again, ask to be called back, send mail after mail, ask to speak to a senior agent etc. At some point it can trigger a special handling of your case, but everyone want you to disappear.
    - tibbon 15y ago
      It almost feels as if someone at Paypal read my comments today and acted on my account just for fun. It turns out that around 2 hours after posting this I got another one of the lovely "we're holding your money for 21 days" letters, which is really annoying. No returns on my account, no complaints, nothing. Fully verified and long term customer. I happened to buy/sell a few things and used Paypal for payments, and I almost feel punished now for using it. I'm going to try and get in touch with customer service, but I have the feeling I'm going to get a stock response that's cut/pasted.
      - conradfr 15y ago
        I know the feeling. Last week, Google decided to ban my Adsense account and refund advertisers because my website was a risk. The money was there for years and I removed Adsense from my blog YEARS ago. I can't contact anyone about it and can't enter Adsense now for any new website I would make.

by tibbon 15y ago

conradfr 15y ago

I am a former PayPal Resolution CSR and I was always making request for the fees to be refunded and it was usually accepted. It was ridiculous to the point that account was suspended because of a negative balance due to fees. I have heard of people coming to the call center with baseball bat to get their money, so paying a place ticket is not that stupid :)

tibbon 15y ago
Any tips to how to actually deal with Paypal when something goes "bad" on your account (frozen, 21-day holds put on it, etc, etc) and you really need to talk to a human and get real resolution?
- conradfr 15y ago
  I must say we were trained to give the best service. Now resolution cases can be hard to figure out for an agent (especially as no one is assigned to an account, so it's random at each call). Now, as in a lot of companies, you can try to be an asshole, call again and again, ask to be called back, send mail after mail, ask to speak to a senior agent etc. At some point it can trigger a special handling of your case, but everyone want you to disappear.
  - tibbon 15y ago
    It almost feels as if someone at Paypal read my comments today and acted on my account just for fun. It turns out that around 2 hours after posting this I got another one of the lovely "we're holding your money for 21 days" letters, which is really annoying. No returns on my account, no complaints, nothing. Fully verified and long term customer. I happened to buy/sell a few things and used Paypal for payments, and I almost feel punished now for using it. I'm going to try and get in touch with customer service, but I have the feeling I'm going to get a stock response that's cut/pasted.
    - conradfr 15y ago
      I know the feeling. Last week, Google decided to ban my Adsense account and refund advertisers because my website was a risk. The money was there for years and I removed Adsense from my blog YEARS ago. I can't contact anyone about it and can't enter Adsense now for any new website I would make.