The thing that keeps me on Delta (despite frequent flyer status being worth ~nil) is that fact that they're the only one out of the big three who has not freque

The thing that keeps me on Delta (despite frequent flyer status being worth ~nil) is that fact that they're the only one out of the big three who has not frequently delayed my flights by more than an hour or just cancelled them outright *after* everyone has already boarded the plane. Honestly, I like it this way. Provide good service -> receive customer loyalty.