4 ms·

Stripe is great in some ways but definitely far from perfect and I've spent many hours chatting with support for multiple clients, and while it's cool you can i

Stripe is great in some ways but definitely far from perfect and I've spent many hours chatting with support for multiple clients, and while it's cool you can instantly get someone to start chatting with you, not all the support agents are equal in understanding. It's also cool that their API has so many options, but sometimes I feel like there's so much there that it's hard for their docs to keep up and you can get lost in the weeds occasionally. So recently when I saw the Jumpstart Rails guys were mentioning Paddle, I wondered if paying a premium would be worth it for something that's more of a "full-service" option. For a long time, many developers have been scared away from Paypal, but when you are focused on solving business problems, what looks most awesome to developers (Sripe) isn't necessarily what's most awesome for cutting to the chase on solving business problems and handling things that are going to cost the business more in the long run, e.g. Paypal or Paddle going to bat for you, or like when Paddle handles some other financial minutiae that they're good at such as handling taxes internationally, etc.

jokethrowaway 3y ago
I have a side business ~1k€ MRR (~3k€ total if including other payment methods) on paddle and I have more weird issues with customers not being able to pay or having issues with payments. I had to create a yearly plan just so that people wouldn't have to face issues every month. Fees are a bit higher than stripe (but not that much, especially if stripe charges you forex conversion fees). Not dealing with european taxes is great and completely worth it (my side business would not be viable if I had to do vatmoss accounting, F U Europe). Refunds are on them which is nice. Api integration was significantly worse than stripe. They didn't migrate customers from stripe because I didn't have enough customers. They seem to be technically poor but it's a good business idea. I hope this is not costing me customers, albeit I have other ways people can subscribe to. So... a mixed bag. I'd try lemonsqueezy if I were you. Revin looked great a few years ago but it's quite pricey these days for small businesses.

jokethrowaway 3y ago

I have a side business ~1k€ MRR (~3k€ total if including other payment methods) on paddle and I have more weird issues with customers not being able to pay or having issues with payments. I had to create a yearly plan just so that people wouldn't have to face issues every month. Fees are a bit higher than stripe (but not that much, especially if stripe charges you forex conversion fees). Not dealing with european taxes is great and completely worth it (my side business would not be viable if I had to do vatmoss accounting, F U Europe). Refunds are on them which is nice. Api integration was significantly worse than stripe. They didn't migrate customers from stripe because I didn't have enough customers. They seem to be technically poor but it's a good business idea. I hope this is not costing me customers, albeit I have other ways people can subscribe to. So... a mixed bag. I'd try lemonsqueezy if I were you. Revin looked great a few years ago but it's quite pricey these days for small businesses.