I've had very similar experiences with Airbnb. Other deceitful line items: * Paying for a cleaning fee and then in the terms and conditions they charge additi

I've had very similar experiences with Airbnb. Other deceitful line items: * Paying for a cleaning fee and then in the terms and conditions they charge additional fees if you don't clean the listing * Terms and conditions that add additional liability, binding arbitration, and all kinds of additional items that were never disclosed in the listing * The above items were never disclosed and vaguely referenced in some random fine print that was not provided before you booked and then airbnb will not issue a refund if you cancel. Honestly, the problem with airbnb is that they are a middleman that sits between the host and you. They really won't do much to help you when you call customer service, and they won't help you in ways most hotels would help you if you called and had a problem. It's really not a great experience as soon as you need customer service from them. The hosts add all kinds of nonsense rules when you show up or after you book that are never disclosed and they do nothing about it. There is even a news article where the CEO spent a bunch of time living in airbnbs and said he experienced all this nonsense, but still nothing is done about it. I really enjoy the authentic experiences at airbnb, but I've been burned too many times and think it's outrageous to spend thousands of dollars on high end airbnbs and pay fees for things like cleaning and then be expected to clean on my vacation or be subject to some nonsensical rule and worry my whole vacation. I'm really torn about whether it's a good service or whether it sucks but you should know what you're getting into.