> It's far cheaper to just turn off a random customer and lose a few dollars than pay for people to investigate things over the weekend, as you are experiencing

> It's far cheaper to just turn off a random customer and lose a few dollars than pay for people to investigate things over the weekend, as you are experiencing... I wish it were easy to hold them liable for damages. If pathetic customer support with a ban before investigating policy started costing $10k+ per mistake, I’m sure they could suddenly “afford” to be less shitty.