Exactly this. I remember regularly taking text-to-speech calls from a non-speaking Mac customer when I worked on tech support at an ISP back in 1998. Must hav

Exactly this. I remember regularly taking text-to-speech calls from a non-speaking Mac customer when I worked on tech support at an ISP back in 1998. Must have reconfigured MacPPP a dozen times before we finally got him up and running. He had the patience of a saint… In the UK Ofcom require telcos to provide such services to their customers. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/accessibility/text-relay-guide https://www.ofcom.org.uk/phones-telecoms-and-internet/advice... This is absolutely the right solution to the problem, instead of insisting that every single organisation have such an in-house service.