Hi, I wrote the article 4 years ago. So, slightly within your 5 years timeframe. There are still plenty of services in the UK which are only available by voice

Hi, I wrote the article 4 years ago. So, slightly within your 5 years timeframe. There are still plenty of services in the UK which are only available by voice. I may be "an outlier" but it was my lived reality. At the time I was travelling to and speaking at multiple events per week. Why should I be able to do that when others are prevented? In the last 4 years the situation with subtitles has improved slightly. But there are still plenty of shows on Netflix and Apple+ with no subtitles or - perhaps worse - shitty subtitles. I'm really pleased that you haven't experienced any of these barriers. Can I please encourage you to find something that you think might be a challenge and spend a few weeks building up your empathy?