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> Airlines and travel companies I actually found Twitter DM, of all things to be the most effective way to get customer service from United Airlines. I don't k
by Zak 3y ago
> Airlines and travel companies
I actually found Twitter DM, of all things to be the most effective way to get customer service from United Airlines. I don't know if this is still the case given Twitter's recent decline.
- alex_suzuki 3y agoAnecdotal, but I have also found Twitter DM to be a highly successful communication channel when you need support. I’m assuming that a) it’s the fear of being publicly shamed and b) it’s a channel that’s not made completely unusable through some kind of helpdesk software.
- Zak 3y agoComplaining about corporations in public posts is all I've ever used Twitter for. It sometimes results in better support channels than the default.