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Typically people with speech or hearing difficulties use TTY relay services. https://www.nad.org/resources/technology/telephone-and-relay-services/tty-and-tty-

• danw1979 3y ago
  Exactly this. I remember regularly taking text-to-speech calls from a non-speaking Mac customer when I worked on tech support at an ISP back in 1998. Must have reconfigured MacPPP a dozen times before we finally got him up and running. He had the patience of a saint… In the UK Ofcom require telcos to provide such services to their customers. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/accessibility/text-relay-guide https://www.ofcom.org.uk/phones-telecoms-and-internet/advice... This is absolutely the right solution to the problem, instead of insisting that every single organisation have such an in-house service.