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This struck me as well. Not using the service whose entire reason for existence is "sometimes you need to use the phone and there are no equivalent options" see

This struck me as well. Not using the service whose entire reason for existence is "sometimes you need to use the phone and there are no equivalent options" seems like a self-own unless I am missing something. At least in the United States there are various apps and sites you can use that are free that will provide relay services. I had to avail myself of this a few times when some respiratory bug made me impossible to understand speaking but I could still type.

jeroenhd 3y ago
The UK has this app: https://www.relayuk.bt.com/ https://www.relayuk.bt.com/ Seems free and easy to use, for both deaf people and people who can't use their phone. Available though smartphones or dedicated devices. I think it's completely fair to expect someone to use this service for the occasional phone call.