> Terence: If I want to cancel my account (without using the phone) what can I do? > John: the only option though is by calling . Comcast told me this exact s

> Terence: If I want to cancel my account (without using the phone) what can I do? > John: the only option though is by calling . Comcast told me this exact same thing but I just told them that section 9(a) of their Xfinity Residential Services Agreement allows for termination by e-mail and that I was providing the agreed notice and will withhold payments effective immediately. They shut up after that. I'm not deaf but I've claimed to be on multiple occasions to avoid dealing with a customer service phone call. They want me on the phone? Pay me for my lost hours.