This article is actually worth reading. It does not quite go to the "five whys" level, but it has a lot of leads for problem solvers. If you want to cut to the

This article is actually worth reading. It does not quite go to the "five whys" level, but it has a lot of leads for problem solvers. If you want to cut to the chase, pull up the archive link posted in the sister comment, then search for * Revenge of the Ancillaries * Sadoughi * Jessica Jacobs