It is a self-reinforcing cycle. Upper management hires a manager the manager meets all of the sales/service metrics but the employees complain about the manage

It is a self-reinforcing cycle. Upper management hires a manager the manager meets all of the sales/service metrics but the employees complain about the managers style. Upper management feels they set the metrics high so this managers style must be working so they promote the manager and dismiss the employees concerns as complaining. If the manager starts missing metrics, manager start firing employees to cover up for these misses and maybe moves to a different region because they have laid as much destruction as one place can handle.