Honestly the LLM bots I tried so far are great at dealing with this situation. They have infinite patience and will explain anything in great detail. The one

Honestly the LLM bots I tried so far are great at dealing with this situation. They have infinite patience and will explain anything in great detail. The one I am using for support does not hallucinate, will link the appropriate docs in the answer and tells the user if they cant answer a question and will escalate to human support. IMO this is the future and I think its a huge improvement over the status quo.